Field Services Tech II - OT - East

RWE Americas, LLC
To start as soon as possible, full time, permanent

Functional area: IT / Digital; Operations & Maintenance
Remuneration: Exempt

The OT Field Services Tech II is an experienced field-based technical professional responsible for independently performing troubleshooting, corrective maintenance, repairs, functional testing, and field implementation activities for Operational Technology (OT) systems supporting RWE’s power-generation assets.

Working within defined processes and approved procedures, the role addresses moderately complex faults involving OT field devices, communication links, basic network-connected equipment, and power supplies. The Tech II interprets OT diagrams, network drawings, wiring schematics, equipment manuals, and device parameters to diagnose issues and implement practical technical solutions.

The role coordinates field activities with Operations, OT support, Engineering, project teams, and vendors, including access arrangements, outage windows, planned maintenance, and small equipment modifications. The Tech II supports commissioning and operational handover by verifying installation, connectivity, configuration, and functional performance; maintains accurate work and asset documentation; contributes feedback on recurring issues and improvement opportunities; and provides informal guidance to junior technicians in safe work practices, troubleshooting, and documentation standards.

Role Responsibilities:

• Troubleshooting and Incident Resolution
  • Independently troubleshoot, repair, and perform corrective maintenance on OT field systems, including field devices, local control panels, communication links, basic network-connected equipment, and power supplies
  • Diagnose moderately complex faults involving multiple components or intermittent issues within a single system
  • Use OT diagrams, basic network drawings, wiring schematics, equipment manuals, device parameters, logs, and standard test equipment to identify faults and recommend solutions
  • Prioritize work based on safety, operational impact, equipment criticality, and available access or outage windows
  • Escalate complex, cross-system, cybersecurity, or recurring high-impact issues to OT, Engineering, Operations, or vendor specialists as appropriate
  • Provide clear updates on work status, technical findings, risks, and required follow-up actions
• Maintenance Execution and Changes
  • Execute approved device replacements, repairs, configuration updates, and routine communications maintenance in accordance with site procedures and change-management requirements
  • Review assigned work packages, risk assessments, procedures, test steps, and required materials before beginning work
  • Coordinate field access, outage windows, tools, spare parts, and standard vendor support with Operations and OT support teams
  • Perform functional testing after maintenance or approved changes, including connectivity, operating parameters, communications, and handover to Operations
  • Stop work and escalate when unsafe conditions, unexpected technical issues, or unapproved scope changes are identified
• Commissioning and Project Support
  • Support commissioning of new equipment, replacements, and small site modifications under the direction of Engineering, Project Management, OT, or senior Field Services personnel
  • Verify field installation, labeling, connectivity, basic configuration, and functional performance against approved drawings, procedures, and work instructions
  • Participate in pre-commissioning checks, functional testing, punch-list resolution, and operational handover activities
  • Identify field constraints, installation deviations, documentation gaps, and maintainability concerns, escalating them to the appropriate lead or project representative
• Safety and Compliance
  • Follow and promote RWEA safety procedures, including lock-out/tag-out (LOTO), site-access protocols, electrical-safety requirements, PPE, toolbox talks, pre-job briefings, and risk assessments
  • Maintain a safety-first approach in all field activities; production schedules and technical urgency do not take priority over safe execution
  • Stop work and immediately escalate unsafe conditions, inadequate controls, or conditions outside the approved work scope
  • Ensure work is performed in compliance with site operating requirements, approved procedures, and applicable cybersecurity and asset-management controls
• Coordination and Communication
  • Coordinate independently with plant and control-room Operations, OT support, Engineering, and vendors for standard troubleshooting, maintenance, and planned field activities
  • Support outage coordination and access planning to reduce downtime and production impact
  • Attend pre-job briefings, outage coordination meetings, and post-job reviews as required
  • Provide practical field input regarding workability, safety, equipment condition, and execution risks
  • Support vendor and contractor activities by confirming site requirements, safety expectations, work quality, and documentation needs
• Documentation and Asset Management
  • Execute assigned field work orders and accurately document completed activities in designated maintenance and asset-management systems
  • Maintain accurate equipment status, location, serial-number, configuration, and condition information
  • Record equipment installed, removed, replaced, modified, tested, or returned to service
  • Document test results, defects, deficiencies, outstanding actions, and handover details
  • Update applicable drawings, wiring information, equipment records, commissioning checklists, and as-built documentation in accordance with established processes
• Technical Coaching
  • Provide informal guidance to Field Services Tech I and less-experienced technicians in safe work practices, basic troubleshooting, use of field documentation, and documentation standards
  • Share practical knowledge of site-specific OT architectures, field devices, local panels, field buses, communication protocols, and maintenance practices
  • Contribute feedback for updates to work instructions, maintenance procedures, troubleshooting guides, and test steps
  • Support a consistent approach to safe, accurate, and reliable field execution across sites

Job Requirements and Experience:

• Technical vocational training, associate degree, bachelor’s degree, or equivalent experience in electrical technology, instrumentation, industrial automation, IT, computer engineering, electrical engineering, or a related discipline
• Valid driver’s license and ability to operate a company or rental vehicle required
• Minimum 1 year of IT, networking, controls, instrumentation, electrical work, industrial maintenance, telecommunications, utilities, manufacturing, energy, or a related technical field; equivalent combinations of education, training, internships, and experience may be considered
• Minimum 2 years of OT field, industrial maintenance, critical-infrastructure, telecommunications, data-center, utility, manufacturing, energy, or similar experience; equivalent experience may be considered
• Basic experience supporting installation, maintenance, inspection, repair, or replacement of technical or industrial equipment is preferred
• Familiarity with OT field devices, local control panels, communication links, basic networking equipment, power supplies, instrumentation, or similar systems is preferred
• Ability to follow established troubleshooting procedures, work instructions, wiring diagrams, equipment manuals, and checklists with guidance from experienced personnel
• Basic ability to use common hand tools, field test equipment, and diagnostic tools safely and correctly
• Experience or familiarity with documenting completed work, test results, equipment status, and identified defects in maintenance, asset-management, or service-management systems
• Ability to support equipment replacements, routine maintenance, inspections, functional testing, and post-maintenance verification under approved procedures
• Basic understanding of safe work practices, including PPE, lock-out/tag-out (LOTO), electrical safety, site-access requirements, pre-job briefings, and risk assessments
• Willingness and ability to work under direction, follow approved processes, escalate unfamiliar or complex issues, and develop technical capability through on-the-job training and mentoring
• Strong interpersonal skills
• Demonstrated desire to learn about the Company and the renewables space
• Excellent proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook) and Teams
• Excellent communication skills, and ability to meet deadlines
• Strong organization skills and ability to work on multiple tasks and deliverables
• Ability to multi-task, while working independently and as part of a team
• Motivated self-starter, goal-oriented, and strong problem-solving abilities
• Responds well to direction, is easy to challenge and develop, and is coachable
• Complexity and problem solving: Resolves moderately complex OT field faults, including intermittent or multi-component issues within a single system; identifies recurring issues and suggests improvements
• Technical knowledge: Applies knowledge of OT field devices, communication links, local panels, basic networking, power supplies, and site-specific OT architectures
• Documentation and technical interpretation: Interprets OT diagrams, schematics, manuals, and device parameters; documents work, test results, asset updates, and follow-up actions
• Collaboration: Coordinates independently with Operations, OT support, Engineering, project teams, and vendors for standard troubleshooting, maintenance, outages, and field work
• Ownership and judgment: Executes assigned work within approved processes, completes verification and handover, and pauses or escalates when issues fall outside scope
• Safety and compliance: Follows RWEA safety procedures, LOTO, electrical-safety requirements, PPE, site-access controls, and risk-assessment practices
• Commissioning and implementation: Supports commissioning, replacements, and small modifications by verifying installation, connectivity, configuration, and functional performance
• Coaching and knowledge sharing: Provides informal guidance to junior technicians and shares field feedback to improve procedures, work instructions, and troubleshooting methods

Work Environment:

• The role supports wind, solar, battery energy storage, thermal, hydro, and other generation facilities, including substations, control houses, communications shelters, equipment rooms, outdoor electrical areas, and remote or unmanned locations
• Work may involve extreme weather, energized electrical equipment, industrial machinery, restricted-access areas, ladders, confined or physically restrictive spaces, and extended travel
• Travel Requirements
  • Approximately 50% travel, depending on project and operational requirements
  • Regional and national travel, including overnight and multi-day assignments
  • Travel for commissioning, upgrades, preventive and corrective maintenance, troubleshooting, and outage response
  • Short-notice travel may be required for critical incidents

Applicants must be legally authorized to work in the United States. RWE Americas is unable to sponsor or take over sponsorship of employment visas at this time.

Pay range: The hourly base salary range for this position in New York is $35.58 - $42.00. The listed salary range represents our good faith estimate for this position and represents the range for new hire salaries across all U.S locations. Please note that the salary information is a general guideline only. RWE considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s education & work experience, training & certifications, and key skills as well as market and business considerations at the time of the offer.

Benefits offered: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Education Assistance, Parental Leave, Paid time off, and Holidays. Eligible employees also participate in short-term incentives, in addition to salary.

Apply with just a few clicks: ad code 93808. Any questions? Contact HR:  rwe_americas_recruiting@rwe.com

We look forward to meeting you. Of course, you can find us on LinkedIn, Instagram, Facebook, YouTube and Xing, too.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

RWE Americas, a subsidiary of RWE, is a US-based energy company that is helping to meet the growing demand for energy across the United States. Backed by RWE’s 125-year global legacy of managing diverse power assets, RWE Americas operates approximately 13 GW of power projects across 27 states. With a talented workforce of 2,000 employees, RWE Americas develops, constructs and operates wind, solar and battery storage projects that safely deliver affordable, reliable electricity to our customers. Committed to responsible development, RWE Americas invests in local and rural communities, creating jobs and partnering with stakeholders to support and strengthen the places where we live and work. Learn more about how RWE Americas is generating impact at americas.rwe.com.

At RWE Americas, we foster a culture defined by our Essential Behaviors – Have Courage, Create Impact and Actively Collaborate. We encourage bold thinking and continuous learning, and we value ownership, resilience and inclusion in everything we do. When you join us, you become part of a team that supports your development, respects your contributions and celebrates shared success. This is a place where you can grow your career and make a meaningful difference.