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Level 3 Information Communications Technician Apprenticeship


Swindon, Wiltshire, GB, SN5 6PB

RWE Supply & Trading GmbH, UK, Swindon
Start date: July 2023

Choose a career with an energy leader that promises to be carbon neutral by 2040

Are you looking to kickstart your career at a business where you can really make an impact? Whether we’re delivering power to millions, trading in new areas across the globe or leading the rapid growth of offshore wind, our world-class IT puts us at the forefront of the energy industry.

Choose our RWEST UK Apprenticeship Programme and you can be part of it. You’ll spend 24 months working towards a Level 3 Information Communications Technician Apprenticeship Standard, collaborating with some of the brightest people in the field. You’ll be using new techniques and technologies as part of an established global Field Services team to provide IT products and services for our RWE colleagues. 


Choose a role where you’ll feel valued
The RWE Supply and Trading End User Computing department is responsible for the provision and support of IT Services and Field Services for our whole RWE business. This opportunity within the RWE Field Services team will allow you to provide first-hand IT support and consultation for RWE colleagues.

Choose a contribution that matters

You will join our established global team of Field Services to support the demanding needs of the RWE Supply and Trading business. Your role will make a significant impact to the success of the business by providing quick and effective resolution of IT problems through enhancing first time fix rates and sustainable solutions. Along the way, you’ll develop your knowledge and expertise in Microsoft Operating Systems, Office 365, Trading applications, hardware and iOS devices.

You will have the opportunity to develop your interpersonal skills alongside your IT knowledge, whilst managing and prioritising your work load. Our RWE Trading front office is an exciting and fast paced environment, so we’re looking for someone with the ability to work well under pressure.

During your time on the apprenticeship, you’ll grow to have several responsibilities. These can include:


  • Provide support for MS Operating Systems, MS software, Trading Applications
  • Hardware and software Installations
  • Troubleshooting IT faults and documenting their solutions
  • Providing support for range of defined IT services
  • Ensure high quality, personalised dedicated support
  • Provide IT desk side assistance to all Business IT users covering access management requests, IT related Incidents, IT Changes and other ad-hoc support
  • Providing ownership of IT Incidents through to resolution – Track progress of IT Incidents and their solutions
  • Communication to your colleagues of IT solutions and known faults
  • Working in a high-pressure environment with demanding customers


Choose an opportunity to shine

Are you passionate about IT, digital technologies, and innovative solutions? Can you see yourself building a career in the energy industry? Do you want the freedom to learn and grow, and have ownership and accountability for real-life decisions? We’re looking for people who aren’t afraid of a challenge. Not only will you be working towards an apprenticeship qualification, but you’ll gain the skills and experience needed to build the start of a successful career.


To apply, you’ll need:

  • Enthusiasm and drive to complete your apprenticeship programme and seek out development opportunities within a supportive team
  • Motivation to achieve a professional qualification
  • A passion and enthusiasm for IT
  • The desire to work as part of a collaborative team, with a curious approach challenging yourself to find new solutions.


The entry requirements for this programme are as follows: 

  • 4 GCSEs (or equivalent) at grades 4+ (A-C) in any subject , including maths and English
  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject 


Experience (if the learner can’t meet the qualification requirements):
Those working in the Tech Industry e.g. having 6 months plus of experience working in any IT position or 1 year plus work experience in any other profession or sector and able to demonstrate working towards Level 2 in Maths and English.

This role requires further study towards gaining professional qualifications, so we’re looking for you to have a proven track record in passing exams.


All entry requirements are subject to change but as accurate as possible at the time of advertising. Where details are not available from the provider currently, we refer you to the Standard.


To learn more about this apprenticeship please click here

Choose joining a global community

While you’re growing in areas that excite you, at RWEST we know that diversity drives success. Reaching your full potential means being able to bring your whole self to work and being respected for the different opinions, strengths and experience you bring.


Supporting you as well as your learning

We’ll do everything we can to help you fulfil your potential with us. We offer a wide variety of initiatives to support you in and out of work, including:

  • competitive salary plus annual discretionary bonus
  • company pension
  • discounted employee share scheme
  • 25 days annual leave, plus bank holidays
  • an enhanced maternity scheme and family-friendly policies
  • a wide range of employee networks, here for socialising, support, and personal development
  • access to a modern office 
  • open and diverse company culture with various clubs and societies
  • state-of-the-art IT.

Keen to discover more? 

Why not meet #TeamRWE where you can get to know some of our colleagues better through videos, testimonials, interviews and podcasts. Find out more on or by looking for us on LinkedIn and Instagram.

Reading this as a parent, carer or careers advisor? Check our our new Parent and Teacher Zone. We’ve created this to help you feel informed and confident about helping your child or student make the right choice.


Any questions? 

Please email or contact Kate Poade, T: +44 207 898 1954


Ready to make your choice?

We value diversity and therefore welcome all applications, irrespective of gender, disability, nationality, ethnic and social background, religion and beliefs, age or sexual orientation and identity.

As an inclusive employer, we want to support you to perform at your best at each stage of our recruitment process and can make adjustments to ensure this. If you’d like to request any adjustments or know how we can support you better, please contact us confidentially at


Apply before 4th April with just a few clicks:


Please upload your CV and cover letter in English and as one document. Also, please include your recent GSCE and A-Level (or equivalent) grades.


About us

RWE Supply & Trading GmbH has around 1,600 employees from 45 countries and is the international trading house for RWE. We are active on Europe’s largest energy trading floor in Essen as well as in London, New York and Prague. On growth markets outside Europe, especially in the Asia-Pacific region, we are the hub for electricity, gas, biomass, raw materials and emission certificates. We provide large industrial companies and trading partners with energy supply solutions and risk management concepts. We also ensure commercial optimisation of the RWE power stations, operate storage for natural gas and market renewable energy generated by RWE Renewables. Our innovative solutions pave the way to the future of energy–and to a sustainable life.

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