IT Service Management Expert d/f/m

​RWE Supply & Trading GmbH
To start as soon as possible, full time / part time, permanent

Your role

As an IT Service Management Expert (m/f/d) with a focus on Continual Improvement, you will be responsible for the continuous development and optimisation of our IT Service Management processes. You will design both strategic and operational improvement initiatives and contribute to increasing service quality and customer satisfaction. You will support our team and our customers with your expertise and help to proactively analyse IT processes and make them more efficient.

Your responsibilities

• Responsibility for the implementation and continuous optimisation of ITIL-based ITSM processes
• Identification, evaluation and implementation of improvement measures to increase service quality and efficiency
• Supporting and advising internal teams and customers in all matters relating to the continual improvement process
• Performing process analyses to ensure process conformity and identify optimisation potential
• Collaboration with IT and specialist departments to adapt and further develop ITSM tools and methods
• Development and maintenance of KPIs and dashboards to track improvement measures and monitor success
• Training and awareness raising of employees in the area of IT service management and continual improvement

Your profile

• You have a degree in (business) informatics or a comparable qualification
• You have in-depth knowledge of IT service management, particularly in ITIL frameworks and ITSM tools such as ServiceNow
• You have extensive experience in the design, implementation and controlling of end-to-end IT Service Management processes
• You have a strong understanding of processes in connection with ITIL (preferably ITIL Practitioner or higher) as well as knowledge of other standards
• You have a high level of customer orientation, good analytical and conceptual skills, as well as an independent and goal-oriented way of working.
• You have very good presentation skills at the management and technical level, are a strong communicator and business fluent, even with strong stakeholders within the organisation.
• Very good German and English skills, both written and spoken, complete your profile.

Our offer

What we value most is passion, willingness to learn and a determined and resilient work ethic. So, even if you think you do not yet display all of the skills above we would still like to hear from you.

We really appreciate you going the extra mile and using every ounce of energy when the heat is on. That’s why we want to make your time with us as enjoyable as possible.

With a range of competitive benefits, we not only offer excellent development prospects and an attractive remuneration package, but also take care of your well-being and understand that life-work integration is essential.

Also our offer includes the following perks:

• Join a diverse and multicultural team in a highly dynamic and rapidly growing business
• Flexible working hours and the option to work partially from home
• Individual development and training opportunities
• An open corporate culture with flat hierarchies
• Attractive social security and other benefits

      
rwe.com/career
​Apply now with just a few clicks: ad code 88684
Any questions? Vince Manning (Recruiting), +44 7585 981083
We look forward to meeting you!

We value diversity and therefore welcome all applications, irrespective of gender, disability, nationality, ethnic and social background, religion and beliefs, age or sexual orientation and identity. #inclusionmatters
Of course, you can find us on LinkedIn, Instagram, Facebook, YouTube and Xing, too.

RWE Supply & Trading is the interface between RWE and the energy markets around the world. Around 2,000 employees from over 70 different countries trade electricity, gas, commodities and CO2 emission allowances. The trading entity also ensures the commercial optimisation of RWE’s power plant dispatch and markets electricity from RWE.